Sales, Delivery, Returns & Refunds Policy

1. Delivery

We deliver to the cities shown in the app; fees and times vary by city and are shown before confirmation. An adult must be present. After two failed attempts an order may be cancelled and the delivery fee deducted from any payment.

2. Inspection on delivery

Check items, quantity, seals and expiry date in front of the driver; you may refuse any damaged, wrong or expired item at no cost. Signing or paying confirms apparent good condition.

3. Returns

Medicines and personal-care products cannot be returned after delivery for patient safety, except — reported within 24 hours with photos — a wrong item, an item damaged/opened/expired on delivery, or an obvious manufacturing defect. Medical devices may be returned within 3 days if sealed and unused, or under the manufacturer's warranty.

4. Cancellation

Cancel in the app before the order leaves for delivery; afterwards only with our agreement.

5. Refunds

Online and wallet payments are refunded to your Areeb wallet immediately on cancellation, rejection or accepted return. Larger balances can be transferred to a bank account in the account holder's name (up to 14 working days). Gateway fees are non-refundable unless the error was ours.

6. Prices and offers

Offers are time-limited and while stocks last, not combinable unless stated. We may correct obvious price errors and cancel affected orders with a refund.

Version 1 — effective 2026-10-30